We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or replacement. For cultures, we guarantee the culture will arrive alive and 100% contaminate free. We fully back our products, and if you are not satisfied for any reason, please contact us for a resolution..
To start a return, you can contact us at sales@thirdeyesocietys.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@thirdeyesocietys.com.
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